Your Questions. Answered.

How quickly will my shipment arrive?

Orders shipping within North America are sent via Canada Post or USPS Expedited Parcel. Packages should arrive in 1-3 days regional, and 2-7 days national, between most major urban centers. Orders shipping to the rest of the world will usually take 1-4 weeks for delivery.

Does Blue Star accept returns?

Please contact info@bluestarnutraceuticals.com within 24 hours if there is a problem with the order you received. All returns must be made within 60 days of your purchase.

The Blue Star Nutraceuticals 60 Day Guarantee:

Blue Star Nutraceuticals allows you to return your products within 60 days of purchase, in any condition, for a full refund.*

Promotional items such as free samples, T-shirts and shaker cups must also be returned along with the original products. Full refunds may not be granted if these items are not included in the return shipment.

Please note that shipping and handling is non-refundable.

Before returning your products, please be sure to obtain a confirmation number from our return department or your package will not be accepted.

All returns MUST be addressed to:

Blue Star Nutraceuticals
Attn: RETURNS
180 North Front St., Unit 6
Belleville, ON, K8P 3B9
Canada

 

*The returned product must arrive back to us within 60 days of the date of your purchase. The buyer is responsible for any associated shipping and handling fees of returning the products.

**Only orders placed through the Blue Star Nutraceuticals' official website at: www.BlueStarNutraceuticals.com will be eligible for the Guarnatee60 program.

My Favorite Product is Backordered?

Once in a while, a product you may order will be out of stock. If this item is not expected within our warehouse in the next 48 hours, we will contact you to see if there is substitute product that will fit your needs, or issue you an immediate refund. If you ordered multiple products, we will ship available items immediately, and at our own cost ship the backordered product when it arrives. We will NEVER substitute an alternative product, or flavour without your permission.

What Payment Methods Do You Accept?

We currently accept Visa and Mastercard.

Is the Blue Star Website Secure?

Shopping at BlueStarNutraceuticals.com is guaranteed to be safe and secure! We use up to a 256 bit Secure Sockets Layer encryption. And we do not store any of your personal information on our site. We take your personal security very seriously. You may read more about our privacy policy here: Blue Star Nutraceuticals Privacy Policy